BSB30215
Certificate III in Customer Engagement

Course description

This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Entry requirements

There are no formal requirements for this course.
Participants will require average literacy skills for this course.

Units of Study

BSBCUE301

Use multiple information systems

BSBCUE307

Work effectively in customer engagement

BSBCUE309

Develop product and service knowledge for customer engagement operation

BSBCUS301

Deliver and monitor a service to customers

BSBCUE304

Provide sales solutions to customers

BSBCMM301

Process customer complaints

BSBWRT301

Write simple documents

BSBWOR203

Work effectively with others

BSBWOR301

Organise personal work priorities and development

BSBMGT405

Provide personal leadership

BSBWHS302

Apply knowledge of WHS legislation in the workplace

BSBWOR201

Manage personal stress in the workplace

Assessment Methods

Written learning activities are conducted throughout each unit including collected workplace portfolio documentation when possible. Final assessment will be conducted for each unit to confirm competency.

Duration

Expected committed time to the course will occur over one to three years depending on individual situations. This includes; the independent self-paced work through workplace research and data collection, textbook study. The option for tutorials can be arranged.

Training with Mentor

Mentor Human Resources Pty Ltd is a NVR Registered Training Organisation (RTO # 21808), registered to provide Nationally recognised accredited and customised awareness training.

What are the benefits of training?
- Nationally recognised
- Knowledge that training meets national standards
- Access to recognition of prior learning (RPL)
- Enhanced career prospects
- Opportunities for articulation into further training
- Improved skills and knowledge necessary in today’s competitive environment

Cost

Please contact us to discuss your individual needs.
For eligible individuals, Mentor HR training courses are delivered with Victorian and Commonwealth funding.
People with disabilities are encouraged to apply for government subsidised training.



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