Certificate III in Business

Course description

This qualification reflects the role of individuals who apply a broad range of competencies in varied work contexts using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Related roles include; Customer Service Officer, Data Entry Operator and Administration Officer.

Entry requirements

There are no formal requirements for this course. However, completion of a Certificate II level qualification, and/or work experience in a position within a business environment would be good grounding for study in this program. Participants will require above average literacy skills for this course.

Units of Study


Apply knowledge of WHS legislation in the workplace


Deliver and monitor a service to customers


Work effectively with diversity


Maintain financial records


Use simple relational databases


Design and produce digital text documents


Designed and produce spreadsheets


Design and produce business documents


Recommend products and services


Contribute to effective workplace relationships


Write simple documents


Promote products and services

Assessment Methods

Written learning activities are conducted throughout each unit including collected workplace portfolio documentation when possible. Final assessment will be conducted for each unit to confirm competency.


Expected committed time to the course will occur over one to three years depending on individual situations. This includes; the independent self-paced work through workplace research and data collection, textbook study. The option for tutorials can be arranged.

Training with Mentor

Mentor Human Resources Pty Ltd is a NVR Registered Training Organisation (RTO # 21808), registered to provide Nationally recognised accredited and customised awareness training.

What are the benefits of training?
- Nationally recognised
- Knowledge that training meets national standards
- Access to recognition of prior learning (RPL)
- Enhanced career prospects
- Opportunities for articulation into further training
- Improved skills and knowledge necessary in today’s competitive environment


Please contact us to discuss your individual needs.
For eligible individuals, Mentor HR training courses are delivered with Victorian and Commonwealth funding.
People with disabilities are encouraged to apply for government subsidised training.

Student Pre-Enrolment Information


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