Certificate IV in Business

Course description

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Entry requirements

There are no formal requirements for this course. However, completion of a Certificate III level qualification, and/or work experience in a position within a business environment will be good background for study in this program.

Units of Study


Implement and monitor WHS policies, procedures and programs


Apply critical thinking to work practices


Use digital technologies to collaborate in a work environment


Apply communication strategies in the workplace


Write complex documents


Build and maintain business relationships


Make presentations


Organise business meetings


Develop personal work priorities


Manage personal health and wellbeing


Design and produce complex spreadsheets


Undertake project work

Assessment Methods

Assessments can include a combination of written responses, directed projects, portfolios of evidence, simulations and observations. Assessment tasks have been designed to focus on relevant and current workplace process.


Expected committed time to the course will occur over one to three years depending on individual situations. This includes; the option of attending class based workshops, independent work through workplace research and data collection, textbook study plus assessment and assignment completion.

Training with Mentor

Mentor Human Resources Pty Ltd is a NVR Registered Training Organisation (RTO # 21808), registered to provide nationally recognised accredited and customised awareness training.
What are the benefits of training?
• Nationally recognised
• Knowledge that training meets national standards
• Access to recognition of prior learning (RPL)
• Enhanced career prospects
• Opportunities for articulation into further training
• Improved skills and knowledge necessary in today’s competitive environment


Please contact us to discuss your individual needs.
For eligible individuals, Mentor HR training courses are delivered with Victorian and Commonwealth funding.

Student Pre-Enrolment Information


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